Shipping Policy

UPDATE DECEMBER 16, 2024

NEW SHIPPING POLICIES

No more flat rate shipping

We want to take a moment to sincerely thank you for your continued support and loyalty. As we strive to provide you with the best possible service, we would like to inform you of an upcoming change to our shipping policy. Starting December 19, 2024, we will be moving away from our Flat Rate shipping model. Instead, you will have the flexibility to choose your preferred shipping method, with the exact shipping cost calculated at checkout.

In light of rising costs, we are also updating our Free Shipping threshold. Free Shipping will now be available on orders of $150 or more, an increase from the previous $80 threshold. We understand that any changes can be an adjustment, and we deeply appreciate your understanding as we adapt to these challenges.

Your business means the world to us, and we are truly grateful for your continued trust and support. If you have any questions or concerns, please don’t hesitate to reach out to our team. Thank you for being such an important part of our journey.

 

At FOGGY GORILLA VAPE SHOP, we are committed to providing a smooth and efficient shipping experience for our customers. Here’s what you need to know about our shipping process:

PROCESSING TIME

Orders are typically processed within 1-3 business days. However, please be aware that we reserve the right to increase processing time if any questions or concerns regarding your order arise. This may occur if there are issues with payment verification, product availability, or any other relevant concerns.

CONTACT INFORMATION

In the event that we need to address any issues or seek clarification about your order, we will make every effort to contact you promptly. To facilitate this, please ensure that your contact information is accurate and up-to-date during the checkout process.

UPDATES AND NOTIFICATIONS

We will keep you informed about the status of your order and any changes to processing times. You will receive notifications via email or phone, depending on the contact details you provide.

PROOF OF AGE

All orders will require Proof of Age at time of delivery, no exceptions. Please see here for more information about Parcels Returned Back to Us.

 

E-TRANSFER PAYMENTS

All E-Transfer payments must be received within 3 days from the day an order has been placed. E-Transfers must be sent to orders.fgvaping@gmail.com. We will use the provided contact information associated to your order to contact you if payment has not been received within the 3 days. If payment has not been received within the 3 days we will cancel your order unless arrangements have been made with our team. Orders will not be shipped until payment has been received.

 

Free Expedited shipping is offered when you purchase $150 or more before taxes. Canada Post and UPS are our main couriers but we may use a different courier if a quicker option is available.

 

We currently only ship within CANADA.

 

Thank you for your understanding and cooperation. If you have any questions or need assistance, please don’t hesitate to reach out to our customer service team at orders.fgvaping@gmail.com